At Shivon Travel, we are committed to delivering your orders in a timely and secure manner. Please read our shipping policy carefully before placing your order.

1. Payment Method

We currently offer Cash on Delivery (COD) as our sole payment method. Payment must be made in full at the time of delivery.

2. Processing Time

Orders are typically processed within 1–2 business days after confirmation. You will receive an update once your order has been dispatched.

3. Delivery Time

Estimated delivery times range from 3 to 7 business days, depending on your location. Delays may occur due to weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Areas

We currently deliver to select regions and cities. If your location is outside our coverage area, we will notify you upon order confirmation.

5. Shipping Charges

Shipping fees, if applicable, will be clearly mentioned at the time of checkout. In some cases, free shipping may be offered as part of a promotional offer.

6. Delivery Attempts

Our courier partner will attempt delivery at the address provided during checkout. If the delivery fails due to the recipient’s unavailability, our team will contact you to reschedule.

7. Order Tracking

Once your order is shipped, you may receive a tracking ID via SMS or email, depending on availability. If tracking is not available, our support team can assist you with delivery updates.

8. Damaged or Missing Items

If you receive a damaged package or your order is incomplete, please notify us within 48 hours of delivery. We will investigate the issue and take appropriate action.

9. Contact Us

For any questions regarding shipping or delivery, please reach out to our customer support team at [email protected].