At Shivon Travel, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you interact with our website or place an order.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

• Full name

• Shipping address

• Mobile number

• Email address  

• Order history and preferences

We only collect the information necessary to fulfill your order and improve our services.

2. How We Use Your Information

We use your information to:

• Process and deliver your order

• Communicate with you about your purchase

• Provide customer support

• Improve user experience and website functionality

• Inform you of promotions or updates  

Your information is used strictly for operational and communication purposes related to your interactions with Shivon Travel.

3. Data Security

We implement reasonable physical, technical, and administrative measures to protect your information from unauthorized access, alteration, or disclosure. Access to customer data is limited to authorized personnel only.

4. Data Retention

We retain your information only as long as necessary to fulfill your orders and comply with legal obligations. Once your data is no longer required, it is securely deleted.

5. Opt-Out Instructions

If you no longer wish to receive promotional messages or marketing communications from us:

• You can reply to any message with UNSUBSCRIBE

• Or contact our customer support and request to be removed from the notification list

Please note: You will still receive essential communication regarding current or active orders.

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections to any inaccurate information

• Request deletion of your data, subject to our retention obligations

To exercise these rights, contact us directly using the contact information provided on our website.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. Continued use of our services after changes constitutes acceptance of the revised policy.

For any questions regarding policy, please contact our support team at [email protected].